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The Proactive Administrator – How Your Administration Team Can Increase Capacity and Improve Leverage – April 2016 [4 Part Program]
5 April 2016@ 12:30 pm - 2:00 pm
An event every week that begins at 12:30 pm on Tuesday, repeating until 26 April 2016
TAKE ADVANTAGE OF OUR EARLYBIRD SPECIAL – Only AU$600 +GST until Thursday 24th March 2016
Click here for a detailed brochure. For More Information Call 1300 883 789 (+612 9904 8400)
Do you want your administrative team to take control of the firm’s workflow and manage client communication?
The Proactive Administrator online training program will provide the support your administrative team really needs to add value to the technical team.
This online program is ideal for any staff involved in the day to day administration of an accounting practice. It is as relevant for a small firm with a single administrator as for a larger firm with an administrative team.
The program runs over 4 weekly session. Each session will run for 90 mins (75 mins presentation, 15 mins Q&A).
All sessions will be recorded with a workbook provided for personal and group use. Registrants can attend the live sessions or listen to the recordings ANYTIME ANYWHERE.
Session 1 – Client Service and Support
How to make the client service role work in your firm
- Develop an effective client care program for your firm
- Key roles and responsibilities for the Cient Service Associate
- How to establish the Client Service Associate role in your firm
- How to deal effectively with different client types and issues
Session 2 – Focus on Workflow
How administrative teams can take control of workflow
- Team roles and responsibilities in workflow management
- Principles of effective workflow scheduling
- Improve your firm’s work-in procedures to create leverage
- How to identify and manage workflow bottlenecks
Session 3 – Getting Things Done
Move from a reactive to proactive approach to your work
- The working day of a proactive administrator
- How to take control of time and tasks proactively
- Prevent administration from becoming a dumping ground
- Implement continuous process improvement in your firm
Session 4 – Teamwork and Collaboration
Improve the level of teamwork to achieve great results
- Establish clear goals and objectives for your team
- How to work effectively with the technical team
- What to do when work overload sets in
- How to deal with different manager styles and situations
Session Dates / Times:
- Session 1 – Thursday 5th April 12.30 – 2.00pm AEST 2.30 – 4.00pm NZST
- Session 2 – Thursday 12th April 12.30 – 2.00pm AEST 2.30 – 4.00pm NZST
- Session 3 – Thursday 19th April 12.30 – 2.00pm AEST 2.30 – 4.00pm NZST
- Session 4 – Thursday 26th April 12.30 – 2.00pm AEST 2.30 – 4.00pm NZST
Click here for a detailed brochure. For More Information Call 1300 883 789 (+612 9904 8400)
All participants will have the opportunity to ask questions and provide feedback during the course of the program.
Note that TBA Knowledge Library Training Points cannot be used to purchase this program.
For further information, call us on 1300 883 789 (+612 9904 8400 for International)
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